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Sandycove Holiday Homes Ltd

Terms & Conditions

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• Retail Sale Terms and Conditions
• Touring Park Terms and Conditions
• Disclaimer
• Refund Policy

Retail Sale Terms and Conditions

1. We are pleased to accept your order for the Caravan detailed in this Purchase Agreement. You should take time to read all the details of this Purchase Agreement to ensure they are what have been agreed. If the caravan is intended to be used on a Holiday Park in Northern Ireland, please read in conjunction with the related Licence Agreement and Park Rules which you should have received at least 28 days prior to the date of this agreement.

2. If you decide not to proceed with the purchase within a period of five days from the date of this Purchase Agreement and before you have paid in full, you may cancel without penalty by giving us notice in writing.

3. If you want to cancel this Purchase Agreement by cancelling outside the five-day “cooling off” period, you will have to pay us our reasonable costs and expenses that we incur as a result of you cancelling.

4. We will inform you when the Caravan is due to be delivered. Any date given is approximate only and we shall not be liable for any delay if this occurs as the result of any cause beyond our reasonable control. However, if any delay exceeds three months then you may tell us that we must now complete the sale within a further 28 days from your notice. If we do not, you may then cancel the contract and receive a full refund of your deposit. You may only send us this notice after the delay has already exceeded three months.

5. In the event that we are prevented from delivering or unloading the caravan at the agreed point of delivery for reasons outside of our control, the caravan will be returned to our Sales Area and you will be liable for this cost.

6. You must pay the balance due as set out in the Payment Details section. If you do not pay the balance due within 5 days of this date, then:
   a.we reserve the right to charge interest at 3% per annum over the published base rate of the Ulster Bank to cover the period from the end of that month until payment actually takes place or this contract is cancelled; and
   b.we may also tell you in writing that you must now pay in full within a further 5 days from our notice. If you do not, then we may cancel the contract. You will have to pay us our reasonable costs and expenses that we incur as a result of cancelling the contract.

7. Our reasonable costs and expenses are recoverable under clauses 3, 5 and 6(b) above. We can deduct our reasonable costs and expenses from your deposit before returning any balance to you. If our costs and expenses exceed the deposit, then we may ask you to pay the balance.

8. If the rate of VAT changes, we will make the necessary adjustments to the amount of VAT charged to you.

9. It is important the Caravan is insured at all times. We will insure the caravan during transport and until the unloading procedure finishes.

10. Where the caravan is to be sited on a caravan park, you have been made aware of the responsibilities that will be undertaken by each party with regard to delivery, siting, commissioning and handover.

We are responsible for Delivery of the Caravan to the Point of Delivery as detailed above

___________________ is responsible for Siting the Caravan and connecting it to the services (i.e. Water/Sewerage)

___________________ is responsible for Commissioning the Caravan (i.e. Gas, Electric)

___________________ is responsible for Handover of the Caravan

11. If this caravan is covered by a ‘Manufacturer’s Warranty’. The warranty period, conditions and exclusions, where applicable, have been explained to you and the procedure for reporting any faults within that period has been made clear to you. Details of the manufacturer’s warranty may be found on the respective Caravan Manufacturer’s website. Warranty does not cover wear and tear, accidental or malicious damage, failure of the structure due to incorrect siting, failure of any components that have been incorrectly connected to the electricity supply, water supply, sewage system, gas supply or terminals.

12. Nothing in these conditions will reduce your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights, contact your local authority Trading Standards Department or Citizens Advice Bureau.

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Touring Park Terms and Conditions

For the full document including park layout, please see the Touring page


Sandycove Touring Park is a family park catering for Touring Caravans and Motor Homes. Tents and trailer tents are not accepted. We reserve the right to refuse any booking.
Our guests' enjoyment and safety is paramount and therefore we ask you to read the following Terms & Conditions before making your booking. We reserve the right to ask guests who contravene these terms and conditions or, who in any other way are behaving in a manner likely to cause distress or nuisance to other visitors or staff, to leave the park immediately. In these circumstances the holiday ceases and we shall not be liable for any extra costs incurred by you or refund of fees.
- Visitors to the Park with Touring Caravans / Motor Homes will only be admitted by prior approval through the Booking system. Full payment and registration must be made before the pitch can be occupied. Pitches must be vacated by 12 noon on day of departure. Arrivals no later than 8pm unless by special arrangement.
- The person registered to occupy the pitch is responsible for the behaviour of all occupants of the caravan while on the Park and may only have use of the Park and facilities for the period of time for which they have paid to occupy a pitch.
- We cater for families and couples and do not accept bookings from all male or all female parties of three or more persons.
- Parents must ensure that their children are supervised at all times, so as not to be a danger to themselves or nuisance to others. They are not permitted to roam on the Park or Beach after dark or Trespass on other parks, neighbouring land or property at any time.
- For safety and security reasons, when requested by a staff member, any persons on the Park must identify themselves both accurately and truthfully by their full name, associated Park and Pitch Number. Anyone who fails to do so upon request will be immediately excluded from the park and therefore, must leave the Park.
- Loitering and Anti-social behaviour is Strictly Forbidden. Persons, who deface or damage Park property, must pay for reinstatement and will be required to leave the Park immediately.
- Consumption of alcohol in public areas on the Park is not permitted.
- Use of unlawful drugs is a criminal offence and will lead to investigation by Police.
- Fireworks, Firearms and dangerous menacing ‘toys’ are strictly forbidden and should not be in your possession while on the Park.
- We are entitled to eject anyone from the Park who is guilty of a criminal offence or persistently acts in a manner likely to upset or annoy other users of the Park. The area around the caravan should be kept clean and tidy. Personal property should not encroach neighbouring pitches.
- Rubbish should be placed in appropriate recycling Bins provided at designated areas.
- Aerials must be securely attached to the caravan so as not to cause damage or injury.


- Due to regulation distance constraints, only one or other may be used. They must not be used for overnight accommodation. Ground sheets in Awnings are not permitted. BBQ’s or Electric Fans are not allowed inside Awnings or Gazebos. Gazebos and Windbreaks must be removed when not in use due to risks under ‘Health & Safety’ & Damage.

- Tents and trailer tents are not permitted.
- Fires are not to be lit on the Park or Beach other than Barbecues which must be in a contained receptacle.
- Flags or Emblems must not be displayed.
- Sewage disposal is on a Septic Tank system, only cleaning products suitable for this system may be used.
- Disposable Nappies, and Sanitaryware may not be flushed down the toilets or Waste Disposal as these will cause damage to the system.
- Please respect the privacy of fellow caravanners by not driving, walking or cycling between caravans.
- Quiet hours are 11pm - 7am keep noise to a minimum.
- Please keep away from any vacant pitches.


- Only Touring caravans maintained to a good standard and presentation will be admitted to the park. Only privately owned touring caravans will be permitted on the park.
Owners have a duty of care and responsibility to maintain their caravan to gas safety requirements. A copy of the current gas and electricity inspection certificates for the caravan must be available for inspection upon request. The caravan must have a working Smoke Alarm, serviced Fire Extinguisher and a Fire Blanket. The registered guest and party should familiarize themselves with the location of Park Fire Extinguishers and Fire Action Plan, see Park Noticeboard and reverse side of this document.
Caravans may not be occupied by anyone other than the registered visitor and those accompanying.
No touring caravan shall be used for sleeping more than the number of persons for which it was designed. Persons under the age of eighteen years may not occupy a caravan at any time unless accompanied by a responsible adult.


- All touring caravans must be adequately insured with a Third Party Liability of £2m. A copy of the Policy Document and evidence of Payment of Premium must be available for inspection.
Sandycove Holiday Homes Ltd. does not accept responsibility for personal injury, or loss or damage to the property of the caravan owner or visitor. Please make adequate provision for such an eventuality with Personal Insurance Cover.


- Pets are welcome on the Park but must remain under strict control and not cause a nuisance. They must never be left unattended. Owners must clean up after their pet whether on the Park or Beach.
Dogs must be kept on a short lead at all times on the Park and on the Beach.


- The level of power supply is 10amp. Persistent overload will lead to the withdrawal of the service. Generators or such similar equipment are not permitted. Any overload to electric after 10pm will not be restored until 9am the following morning. We advise you to carry a torch in your caravan for Emergencies.


– You may arrange purchase of Laundry Tokens & Gas by contacting the Park Warden. The Warden will make a refund for unused Laundry Tokens, which must be returned before departure. Clothes lines are not permitted. No Hot water to be carried from the Laundry Room.
Liquid Detergent only in Washing Machines.
Children are not permitted in the Laundry Room unless accompanied by a responsible adult.


- The provisions of the Highway Code apply to the roads of the Park. The speed limit is 10 mph. Access roads must be used where possible. When the ground is soft or wet, please avoid driving on the grass. Driving on the Beach is only permitted when launching or retrieving water sport equipment.
Driving instruction on the Park and Beach is prohibited. Off-road Vehicles, Quads and Motorized Scooters are not permitted on the Park or Beach. Only two vehicles permitted per pitch. No vehicle except a private car or private roadbike is permitted onto the Park. Buses, lorries, vans, commercial vehicles (e.g. category N) of any sort are not permitted. No mechanical or repair work is to be undertaken on the Park.


- Games likely to cause damage to property may not be played in the vicinity of caravans. Ball and other games are only permitted in the areas set aside for recreation.


- Door-to-door selling of ballots, requests for subscriptions, signatures, collections or soliciting of any kind is strictly forbidden.


- The introduction of outside trading interests is strictly forbidden. Traders, Salesmen or Couriers may not have access to the Park except by prior consent.


- A minimum of 14 days written notice (letter/email), in advance of arrival date will be required from anyone wishing to cancel their booking. If more than 14 days’ notice is given, the booking may be rearranged to another available date within the season or alternatively a refund can be given less a £5 Admin Charge. Cancellations within 14 days of arrival date will not be transferable unless in exceptional circumstances such as illness or family bereavement. Appropriate documentation must be given to support this. Refunds cannot be made for amendments made to the booking on arrival or during stay.


- Failure to arrive without satisfactory or written cancellation being received will receive no transfer or refund. If no notification is given and the pitch is not occupied by 1pm on the day following the arrival date, we reserve the right to re-let the pitch with payment forfeited.


- All published prices include VAT and are subject to change without prior notification. Payment can be made by Cash, Cheque and Credit/Debit Card. Cheques will only be accepted 10 working days in advance of arrival date. Cheques should be made payable to ‘Sandycove Holiday Homes Ltd’. By making a booking, you agree to conform to the Terms & Conditions and Rules of the Park.


- Following a booking you will receive a receipt confirming payment and allocation of Pitch Number, please bring receipt with you when arriving at the park. Changing Pitch on Arrival cannot be facilitated due to the Online Booking System.


- The information taken at time of booking is required to be collected for the purposes of processing your reservation with us. We may also disclose your data to CampStead Ltd who may contact you, for the purposes of conducting a questionnaire and review regarding your stay at our park. Any information provided will be for the exclusive use of Sandycove Holiday Homes Ltd. in order to improve services. We may wish to contact you regarding any feedback you provide, such as to seek your consent to publish.


1.On arrival at Park proceed to your allocated Pitch. All pitches are numbered.
2.When you have your caravan set up Check in with Warden at the office or call him on his mobile to advise him of your arrival.
3.Receive Key Code for Toilet Block.
4.Receive Tourist Information and Waste Management Information.
5.On Departure, return Laundry Tokens (cost refunded)
6.Departure before 12 Noon

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The Directors of Sandycove Holiday Homes Ltd. reserve the right to refuse admission to any of the Sandycove Holiday Homes Ltd. premises (and to require any visitors to leave the premises immediately), if they behave in an abusive manner or a manner likely to cause distress to other visitors or staff. Phone calls to Sandycove Holiday Homes are recorded and may be monitored for lawful business practices.

Payment Methods and Refund Policy

Sandycove Holiday Homes Ltd. have selected Worldpay to manage processing of payments through our website.

Worldpay's payment solutions are trusted and utilised by thousands of businesses, big and small, in nearly all parts of the world. Worldpay's e-commerce solutions are secure and easy-to-use, and have enabled customers to gain access to valuable products and services over the Internet.

With Worldpay, you are provided with a variety of options for payment of Sandycove Holiday Homes Ltd. services, such as Visa, MasterCard, Switch and all the major credit cards. We also accept debit cards.

Visa Payments Mastercard Payments Maestro Payments JCB Payments

You may, however, cancel a payment made on this website within five working days of the transaction by contacting our Head Office by telephone on 028 4275 8200, calling into our Head Office or by sending an email to with details of the payment (amount), the name of the person who made the payment, and finally the date and time the payment was made.

Where goods are involved, they must be returned in as-supplied order before the refund will be processed. Return delivery/postage, where applicable will not be refunded; and is the responsibility of the cardholder.

We will investigate any requests made for refunds, and where reasonable will refund customers within five working days. Should we have any queries, we will contact you in the earliest instance.

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